Frequently Asked Questions

We typically produce most SmartWave shades within 3 to 7 business days. Once production is complete, delivery via express shipping with free shipping typically takes about one week.

We offer free global shipping for all orders, regardless of size, with the only exception being extremely remote areas where additional shipping fees may apply.

Measuring your window or door is essential for ordering the perfect SmartWave shades. For specific measurement methods, please refer to this link: How to Measure

Roller/Shangri-La Sheer Shades/Roman Shades: Width range is 17" - 110", length range is 13" - 110"

Zebra Shades: Width range is 17" - 110", length range is 13" - 103".

Woven Wood Shades: Width range is 17" - 96", length range is 13" - 118".

Cellular Shades: Width range is 19" - 110", length range is 13" - 111".

Dual Roller Shades: Width range is 20" - 110", length range is 13" - 110".

Outdoor Shades: Width range is 26" - 110", length range is 17" - 111".

Drapery: Width range is 40" - 221", length range is 43" - 181".

If your window width exceeds the custom range listed above, please refer to this guide: Customizing Shades Over 110 Inches Wide

Standard motors are controlled through remote controls or wireless wall switches. Matter motors, besides supporting these controls, also connect to apps like Apple Home, Amazon Alexa, Google Home, and Samsung SmartThings for automation and voice control.

Read more about this topic in the following Help Center article: What is the difference between a Standard Motor and a Matter Motor?

Remote controls and wireless wall switches both control blinds but differ in usability and placement. Remote controls are portable, allowing control from anywhere, while wall switches are fixed, usually near windows or doors for easy access when entering or exiting. It's recommended to install a wall switch for each blind for ease of use.

Read more about this topic in the following Help Center article: Remote Controls and Wireless Wall Switches Buying Guide

By choosing the Matter motor when purchasing SmartWave Shades, you can easily control your shades using popular apps and voice assistants such as Apple Home, Amazon Alexa, Google Home, and Samsung SmartThings. Within these apps, users can conveniently switch the shades on and off, adjust positions, set timers, create scenes, and automate operations, making shades management in the home more convenient and smart.

Control Shades with Apple Home: How to Work with Apple Home

Control Shades with Amazon Alexa: How to Work with Amazon Alexa

Control Shades with Google Home: How to Work with Google Home

Control Shades with SmartThings: How to Work with SmartThings

1. Visit the SmartWave website

Go to the SmartWave website and browse the types of shades you are interested in. We offer various options, such as roller shades, zebra shades, cellular shades, and more.

2. Choose fabric, size, and features

According to your personal needs, select different fabric and feature options. Different selections will affect the total price, and the system will automatically update the price accordingly.

3. View the total cost

After completing all the selections, the total cost of the custom shades will be automatically displayed on the page. You can add the product to your cart to view the final price before proceeding to checkout. If there are store discounts available, the discounted price will be displayed on the cart page.

4. Checkout

Once you’re satisfied with your order, proceed to checkout. Enter your shipping information and payment details, and complete your purchase. You'll receive a confirmation email with your order details and shipping information.

Understanding the basic fixed dimensions of SmartWave shades, such as the valance, hem, and mounting brackets, can help you measure and install more accurately, and guide you in choosing the most suitable installation type.

Here are the specific dimension details for different types of shades. Click to view: Detailed Installation Size Specifications

If you contact us immediately after purchase, we can cancel your order and provide a full refund. However, as all orders are custom and typically cannot be resold to other customers, once production starts (usually 4-8 hours after your order), the order cannot be canceled. But you can modify the order, and we will use 60% of the original order's money for the modified order (you will lose 40% of the original order's money).

All blinds and shades have a 3-year warranty, with a 5-year warranty on motors.

For more detailed product warranty, please refer to: Product Warranty