We value every customer. Our top priority is to ensure that products are delivered to our customers as quickly as possible.
Order Processing Time
Once you make a purchase, we immediately start customizing your shades according to your order to ensure swift delivery. The production and packaging may take 3-7 business days,This time may be extended during busy periods.
Shipping Costs
We offer free shipping services to the USA and globally (except for extremely remote areas) through UPS, FedEx, DHL and USPS.
Delivery Time
Logistics usually take 3 to 10 business days to reach the destination,More time may be needed for remote areas.
Shipping Confirmation
Once your order is shipped, we will provide you with a tracking number via email, You can use this tracking number to check the status of your order at any time.
Delivery Delays
Delivery time is estimated from the shipping date, not the order date. Actual delivery times may be longer than expected due to invalid addresses, customs clearance procedures, or other reasons.
Item Not Received
If you have placed an order successfully but have not received the item when the tracking status shows it has been delivered, you will need to contact the shipping company to locate your package. Once the package (enters the control of the shipping company) is packed, we can no longer control the item,However, please contact us if the issue persists.
Delivery Issues
If your order is lost or damaged during transit, please contact us immediately so we can assist you in resolving the issue. However, we are not responsible for shipping delays or delivery failures caused by extreme weather, natural disasters, or other events beyond our control.
Canceling or Modifying Orders
If you contact us immediately after purchase, we can cancel your order and provide a full refund. However, as all orders are custom and typically cannot be resold to other customers, once production starts (usually 4-8 hours after your order), the order cannot be canceled,But you can modify the order, and we will use 60% of the original order's money for the modified order (you will lose 40% of the original order's money).
Regarding Taxes
In rare cases, orders may incur additional charges due to customs fees levied by your country's government, not by our website,These fees are your responsibility, We apologize, but we have no control over your or other countries' customs authorities, Please contact your local customs office for more information about customs fees, duties, and taxes.
What if I have an Urgent Order?
If you have an urgent order or need to receive an order by a critical date, please inquire by email or send us a message.
Contact Us
If you have any questions or concerns about our shipping policy, please contact us at service@smartwaveshades.com,We are always happy to help.
Thank you for choosing SmartWave for your custom product needs!